Terms of service

Terms of Service

Studio Replica

1. Introduction

Welcome to Studio Replica. These Terms of Service ("Terms") govern your access to and use of the Studio Replica website, services, and products. By visiting our website, browsing our content, placing an order, or interacting with us in any way, you enter into a legally binding agreement with Studio Replica and accept these Terms in full.

We strongly encourage you to read these Terms carefully before placing your first order. They explain your rights and obligations, the rules that govern our business relationship, and the legal framework that applies to your purchases. If you do not agree with any part of these Terms, please do not use our website or place an order.

These Terms operate alongside our Return and Refund Policy, our Privacy Policy, and any other policy or notice published on our website. Together, these documents form the complete agreement between you and Studio Replica.

If you have any question about these Terms before, during, or after placing an order, please contact us at contact@studioreplica.com. We are always happy to clarify any point.

2. Definitions

For clarity throughout this document, the following terms shall have the meanings set out below:

  • "Studio Replica," "we," "us," "our" refers to the business operating under the name Studio Replica, based in Canada.
  • "Customer," "you," "your" refers to any natural or legal person who visits our website, places an order, or interacts with our services.
  • "Website" refers to the Studio Replica online store, including all associated subdomains, pages, and content.
  • "Order" refers to any purchase made by a Customer through our Website.
  • "Product" refers to any custom item created by Studio Replica based on a Customer's order, including digital and creative deliverables.
  • "Preview" refers to the digital visualization sent to the Customer for approval before final production, as described in our Return and Refund Policy.
  • "Content" refers to all materials submitted by the Customer (photos, instructions, written notes, etc.) and all materials produced by Studio Replica (previews, final files, creative work, etc.).

3. Eligibility to Use Our Services

To place an order on Studio Replica, you must meet the following conditions:

3.1 Age requirement

You must be at least eighteen (18) years of age, or the age of majority in your province or territory of residence (which is 19 in some Canadian provinces), to place an order on our Website. If you are under the age of majority, you may only use our services with the explicit consent and supervision of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.

3.2 Legal capacity

By placing an order, you confirm that you have the legal capacity to enter into binding contracts under the laws of your jurisdiction. If you are placing an order on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

3.3 Accurate information

You agree to provide accurate, current, and complete information when interacting with our Website and when placing an order. This includes, but is not limited to, your name, email address, billing address, payment information, and any photo or instruction you submit as part of your custom order. You are responsible for keeping this information up to date and for any consequence arising from inaccurate or incomplete information.

3.4 Geographic eligibility

Studio Replica is a Canadian business and primarily serves customers worldwide via digital delivery. While our products can technically be ordered from most countries, you remain responsible for complying with any local law or regulation that may apply to your use of our services in your country of residence.

4. Account Registration (If Applicable)

If our Website offers the option to create a customer account:

4.1 Account creation

You may be invited to create an account to track your orders, save your preferences, and streamline future purchases. Creating an account is optional, and orders can also be placed as a guest.

4.2 Account security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree not to share your account with any third party and to notify us immediately at contact@studioreplica.com if you suspect that your account has been accessed without your authorization.

4.3 Account termination

We reserve the right to suspend or terminate any account that violates these Terms, engages in abusive behavior, submits fraudulent information, or otherwise misuses our services. In such cases, we will notify you by email and explain the reason for the action whenever reasonably possible.

5. The Ordering Process

5.1 How to place an order

Orders can be placed directly through our Website by following these steps: selecting your product, choosing your customization options, uploading the photo you wish us to use as the basis for your custom figurine, adding any specific instructions, providing your contact and payment information, and confirming your order on the checkout page.

5.2 Order confirmation

Once your order is placed, you will receive an order confirmation email at the address you provided. This email serves as proof of your purchase and contains a summary of your order, including the items purchased, the total amount paid, and your next steps in our preview-based production process. We recommend that you keep this email until your order is fully completed.

5.3 Order acceptance

The order confirmation email does not constitute final acceptance of your order. Studio Replica reserves the right to refuse or cancel any order for any legitimate reason, including but not limited to: inability to verify the customer's identity, suspicion of fraudulent activity, inappropriate or non-compliant content in submitted photos (see Section 7), pricing errors on our Website, or stock-related issues with materials we use in our production process.

If we cancel your order, we will notify you by email within a reasonable time and issue a full refund to your original payment method.

5.4 Order modifications by the customer

If you wish to modify your order after placing it (for example, to change your photo, update your instructions, or modify your customization options), please contact us as quickly as possible at contact@studioreplica.com. We will do our best to accommodate your request, provided that production has not already begun. Once we have started working on your preview, modifications may be limited or subject to a small fee, which will always be communicated and approved by you in advance.

5.5 Customization options and limitations

Although our service is designed to be highly personalized, certain customization requests may exceed the scope of our service or violate our content guidelines. We reserve the right to decline specific customization requests at our reasonable discretion. In such cases, we will offer you the choice between a modified version of your order or a full refund.

6. Pricing, Payment, and Taxes

6.1 Pricing

All prices displayed on our Website are listed in Canadian dollars (CAD) unless otherwise specified. Prices are inclusive or exclusive of applicable taxes depending on the configuration of our store at the time of your purchase, which will always be clearly indicated at the checkout stage.

6.2 Price changes

We reserve the right to change our prices at any time without prior notice. However, the price displayed and confirmed at the moment you complete your checkout will always be the price you are charged for that specific order, even if our prices change later.

6.3 Promotional discounts

From time to time, we offer promotional discounts, first-time customer offers, seasonal sales, or coupon codes. These promotions are subject to specific terms, including expiration dates, usage limits, and eligibility conditions, which will always be communicated at the time of the offer. We reserve the right to cancel or modify a promotion at our discretion, including in cases of suspected abuse.

6.4 Pricing errors

In the unlikely event of an obvious pricing error on our Website (for example, a product displayed at a price that is clearly disproportionate to its value), we reserve the right to cancel the affected orders and issue a full refund, even after the order has been confirmed. We will notify affected customers promptly and explain the situation transparently.

6.5 Payment methods

We accept the payment methods displayed at checkout, which may include major credit cards (Visa, Mastercard, American Express), digital wallets (Shop Pay, Apple Pay, Google Pay), and other methods supported by our payment processing partner. Payment is processed at the time of order, not at delivery.

6.6 Payment security

All payments are processed through secure, PCI-compliant third-party payment processors. Studio Replica does not directly store your full payment card details on our servers. You are responsible for ensuring that the payment method you use is valid and authorized for the transaction.

6.7 Taxes

Applicable taxes (including GST, HST, PST, or QST depending on your province of residence in Canada, and equivalent taxes for international customers where applicable) will be calculated and displayed at checkout based on your billing address and the current tax rules. You are responsible for any additional tax, duty, or fee that may apply in your jurisdiction beyond what is collected at checkout.

6.8 Currency conversion

If you pay in a currency other than CAD, your bank or card issuer may apply a currency conversion fee. Studio Replica has no control over these fees and is not responsible for any difference between the price displayed at checkout and the final amount charged by your bank.

7. Customer-Submitted Content

The personalized nature of our products requires you to submit photographs and instructions to us. This section sets out your rights and obligations regarding such submissions.

7.1 Quality of submitted photos

The quality of the final product depends significantly on the quality of the photo you provide. We strongly recommend that you submit:

  • A clear, well-lit, high-resolution photo.
  • A photo where the subject is clearly visible and unobstructed.
  • A full-body or upper-body photo when possible, depending on your chosen customization.
  • A photo that you took yourself or that you have full rights to use.

We are not responsible for limitations in the final product that result from poor-quality submitted photos.

7.2 Rights and authorizations

By submitting a photo or any other content to Studio Replica, you confirm and warrant that:

  • You are the rightful owner of the content, or you have obtained all necessary permissions, licenses, and authorizations to submit it and authorize its use as part of your order.
  • The content does not infringe on the intellectual property rights, privacy rights, image rights, or any other right of any third party.
  • If the photo depicts a person other than yourself, that person has given their explicit, informed consent for their image to be used in this manner. For minors depicted in a photo, the explicit consent of a parent or legal guardian is required.
  • The content does not include any copyrighted material (such as a celebrity photograph, a still from a movie, a professional photograph for which you do not own the rights, or any image protected by copyright) without proper authorization.

7.3 Prohibited content

You agree not to submit content that:

  • Depicts nudity, sexually explicit material, or sexually suggestive content.
  • Depicts violence, gore, weapons used in a harmful context, or any form of harm.
  • Promotes hate, discrimination, harassment, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
  • Depicts minors in any inappropriate, sexualized, or exploitative context.
  • Depicts illegal activities or substances.
  • Depicts public figures, celebrities, or other recognizable third parties without their explicit consent.
  • Contains hateful symbols, extremist references, or content that promotes illegal organizations.
  • Otherwise violates any applicable law or generally accepted ethical standard.

7.4 Our right to refuse content

We reserve the right, at our sole discretion, to refuse to process any order containing content that violates Section 7.3 or that we deem inappropriate, unsafe, or contrary to our business values. In such cases, we will notify you by email, explain the reason, and offer either a refund or an opportunity to submit alternative content.

7.5 Indemnification for content

You agree to indemnify and hold harmless Studio Replica, its owners, employees, and partners against any claim, demand, lawsuit, damage, or expense (including reasonable legal fees) arising out of or related to content you submit in violation of these Terms, particularly in cases of intellectual property infringement, image rights violations, or unauthorized use of a third party's likeness.

7.6 License granted to Studio Replica

By submitting content to us, you grant Studio Replica a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and process your content solely for the purpose of fulfilling your order. This license terminates automatically upon completion of your order, except for archived copies retained for our records (see Section 7.7) or as needed to defend our legal rights.

7.7 Retention of submitted content

We retain submitted photos and final files for a limited period after order fulfillment, typically up to twelve (12) months, for the purposes of customer support, dispute resolution, and quality assurance. You may request earlier deletion of your content at any time by writing to contact@studioreplica.com, except where retention is required by law.

7.8 Use of order content in marketing

We will not use your photo, the final product, or any identifiable element of your order in our marketing materials, social media, or website without your explicit, written permission. If we are interested in featuring an example of our work, we will always ask first, and you remain free to refuse without affecting your customer experience in any way.

8. Intellectual Property

8.1 Studio Replica's intellectual property

All elements of our Website — including but not limited to the brand name "Studio Replica," our logo, our written content, our design, our photographs, our promotional videos, our software code, our visual identity, and our overall creative work — are the exclusive property of Studio Replica or its licensors and are protected by Canadian and international intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any element of our Website or brand without our prior written consent, except for personal, non-commercial use as permitted by the normal browsing of our Website.

8.2 Custom products created for you

The custom 3D model files we create for you, based on your submitted content, are delivered to you for personal use only. By default, the license granted to you for these custom files includes the right to:

  • Print the file for personal, non-commercial use (for example, as a personal keepsake, a gift, or a private decoration).
  • Make backup copies for your own personal archive.
  • Display the printed result in your own home or private space.

The license does not include the right to:

  • Resell, redistribute, sublicense, or otherwise commercially exploit the file.
  • Mass-produce printed copies for sale or other commercial purposes.
  • Upload the file to public 3D model repositories or sharing platforms.
  • Modify the file and present it as your own original creation.

If you wish to obtain a commercial license for your custom file, please contact us at contact@studioreplica.com. Commercial use may be negotiated on a case-by-case basis and is subject to a separate licensing agreement.

8.3 Reservation of rights

All rights not expressly granted to you in these Terms are reserved by Studio Replica and its licensors. Nothing in these Terms transfers ownership of any intellectual property to you.

8.4 Reporting infringement

If you believe that any content on our Website infringes your intellectual property rights, please contact us at contact@studioreplica.com with a detailed description of your claim. We respond promptly to credible infringement notices and may, at our discretion, remove infringing content while we investigate.

9. Customer Obligations

In addition to the obligations stated elsewhere in these Terms, you agree to:

9.1 Use our services lawfully

You agree to use our Website, our products, and our services only for lawful purposes and in compliance with all applicable Canadian and international laws.

9.2 Cooperate during the order process

You agree to respond to communications related to your order in a timely manner, including but not limited to preview approval requests, clarification questions, and notifications about delays or production issues. As described in our Return and Refund Policy, failure to respond within a reasonable time may result in an order being considered implicitly approved.

9.3 Treat our staff with respect

You agree to communicate with our staff in a respectful and professional manner. We reserve the right to refuse service to, or terminate the order of, any customer who engages in harassment, threats, abusive language, discriminatory behavior, or repeated bad-faith conduct toward our team.

9.4 Not engage in fraudulent activity

You agree not to use stolen payment methods, submit false information, attempt to obtain duplicate refunds for the same order, or engage in any form of payment fraud. We work closely with our payment processors to detect and prevent fraudulent activity, and any suspicious order may be canceled, refunded, and reported to the appropriate authorities.

9.5 Not attempt to harm our Website

You agree not to attempt to disrupt, overload, hack, reverse-engineer, scrape, or otherwise compromise the security or functionality of our Website. Any such attempt may result in immediate termination of your access and may be reported to law enforcement.

10. Delivery and Production Process

10.1 Production timeline

Our standard production timeline is five (5) business days from the time you place your order to the moment we send you your preview. This timeline may occasionally be longer during high-volume periods (typically holidays or promotional events), in which case we will notify you by email and communicate an updated estimate.

10.2 Preview approval and final delivery

Once you approve your preview, the final 3D model file will typically be delivered to you within seventy-two (72) hours of your approval, via email to the address associated with your order.

10.3 Delay management

If we anticipate a significant delay beyond our standard timeline, we will notify you by email as soon as possible and provide an updated estimated delivery date. As detailed in our Return and Refund Policy, if we fail to deliver your preview within thirty (30) days of the originally promised date, you are entitled to cancel your order and receive a full refund within fifteen (15) days of your cancellation notice.

10.4 Email delivery and customer responsibility

Final delivery is performed by email. You are responsible for:

  • Providing a valid, accessible email address at the time of order.
  • Checking your spam, junk, and promotions folders if you do not see our emails.
  • Ensuring that our domain is not blocked by your email provider.
  • Notifying us promptly if you have changed email addresses after placing your order.

We are not responsible for delivery failures caused by an invalid or blocked email address you provided, although we will always make reasonable efforts to reach you through alternative means if our initial email is undeliverable.

11. Disclaimers and Limitation of Liability

11.1 General disclaimer

Our Website and our services are provided "as is" and "as available," without warranties of any kind, express or implied, except for the warranties expressly stated in these Terms and the applicable consumer protection laws.

While we put significant effort into ensuring that our Website is accurate, up to date, and functional, we do not warrant that the Website will always be free of errors, interruptions, or technical issues.

11.2 Limitation of liability

To the maximum extent permitted by applicable Canadian law, the total liability of Studio Replica to any customer arising out of or related to an order shall not exceed the total amount actually paid by that customer for the specific order in question. This limitation applies whether the claim is based on contract, tort, statute, or any other legal theory.

In no event shall Studio Replica be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, lost opportunities, or emotional distress, even if we have been advised of the possibility of such damages.

11.3 Exception for consumer rights

Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable Canadian consumer protection laws. In particular, your statutory rights as a consumer remain unaffected, including the rights specifically guaranteed by our Return and Refund Policy.

11.4 Force majeure

Studio Replica shall not be held liable for any failure or delay in performing its obligations under these Terms when such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet outages, third-party service failures, supply chain disruptions, or other events of force majeure.

In the event of force majeure, we will notify affected customers as soon as possible, explain the situation transparently, and offer reasonable alternatives, including refunds where appropriate.

12. Indemnification

You agree to indemnify, defend, and hold harmless Studio Replica, its owners, employees, agents, contractors, and partners against any claim, demand, lawsuit, damage, loss, or expense (including reasonable legal fees) arising out of or related to:

  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Your violation of the rights of any third party, including intellectual property rights, privacy rights, or image rights.
  • Content you submit to us in violation of Section 7.
  • Your misuse of our Website or our services.

This indemnification obligation survives the termination of your relationship with Studio Replica.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

By placing an order, you acknowledge that you have read, understood, and accepted our Privacy Policy. We comply with applicable Canadian privacy legislation, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws, such as Quebec's Law 25.

If you have any question about how we handle your personal data, please contact us at contact@studioreplica.com.

14. Communications and Notices

14.1 How we communicate with you

All communications related to your order — including order confirmations, preview deliveries, delay notifications, refund updates, and final deliveries — will be sent to the email address associated with your order. We may also occasionally send service-related notifications, such as updates to these Terms or to our policies.

14.2 Marketing communications

We may send marketing emails (newsletters, promotions, new product announcements) only if you have explicitly opted in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us directly. Unsubscribing from marketing emails does not affect service-related communications.

14.3 How you can contact us

For any question, concern, or request, please contact us at contact@studioreplica.com. We aim to respond to all inquiries within two (2) business days.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or customer feedback. When we do so, we will:

  • Update the "Last updated" date at the top of these Terms.
  • For substantial changes, notify customers with active orders by email.
  • Apply the version of the Terms in effect at the time of your purchase to your specific order, unless a newer version is more favorable to you.

We encourage you to check this page periodically for any updates. Continuing to use our Website and place orders after a Terms update constitutes acceptance of the revised version.

If you do not agree with a substantive change to these Terms, your only remedy is to stop using our services. Such disagreement does not affect any order placed before the change.

16. Termination

16.1 Termination by you

You may stop using our Website at any time, without any formality. If you have placed an order and wish to cancel it, please refer to our Return and Refund Policy for the applicable procedure and conditions.

16.2 Termination by us

We reserve the right to suspend or terminate your access to our Website and our services, with or without notice, in the following situations:

  • Violation of these Terms.
  • Suspected fraudulent activity.
  • Abusive behavior toward our staff or other customers.
  • Submission of prohibited content (see Section 7.3).
  • Any other legitimate business reason.

In the event of termination, the provisions of these Terms that by their nature should survive (including but not limited to intellectual property rights, indemnification obligations, limitations of liability, and dispute resolution provisions) will remain in effect.

17. Governing Law and Dispute Resolution

17.1 Governing law

These Terms are governed by and construed in accordance with the laws of Canada and the laws of the province or territory in which the customer resides for matters of consumer protection. For all other matters, these Terms are governed by the laws of Canada.

17.2 Informal dispute resolution

Before initiating any formal dispute resolution procedure, you agree to first contact us at contact@studioreplica.com with a clear description of your concern. We commit to engaging in good-faith discussions to resolve your concern within a reasonable time, typically thirty (30) days.

Most disputes can be resolved quickly and amicably through direct communication. We strongly encourage you to contact us first, rather than initiating chargebacks, complaints, or legal action, before giving us a chance to address your concern.

17.3 Formal dispute resolution

If informal resolution does not succeed, you have the following options under Canadian law:

  • File a complaint with the consumer protection office of your province or territory.
  • Initiate a credit card chargeback through your card issuer, subject to your card network's timeframes (generally 120 days from the transaction date).
  • Pursue resolution through your provincial small claims court system.
  • Pursue any other remedy available to you under applicable law.

17.4 Class action waiver

To the maximum extent permitted by applicable Canadian law, disputes between you and Studio Replica shall be resolved on an individual basis, and not as part of a class, collective, or representative action.

This waiver does not apply where it is prohibited by mandatory consumer protection legislation in your province of residence.

18. General Provisions

18.1 Entire agreement

These Terms, together with our Return and Refund Policy, Privacy Policy, and any other policy or notice published on our Website, constitute the entire agreement between you and Studio Replica regarding your use of our services and supersede any prior agreement or understanding.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or shall be severed from these Terms if no such modification is possible. The remaining provisions shall remain in full force and effect.

18.3 No waiver

The failure of Studio Replica to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. A waiver of any right or provision will only be effective if made in writing and signed by an authorized representative of Studio Replica.

18.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms freely, including in the context of a merger, acquisition, sale of assets, or other corporate restructuring.

18.5 Language

These Terms are provided in English. If we provide a translation of these Terms in another language for convenience, the English version shall prevail in the event of any inconsistency.

18.6 Headings

The headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

18.7 Independent contractor relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Studio Replica. We act as an independent business providing custom creative services.

19. Contact Information

For any question, concern, or request related to these Terms, please contact us at:

Studio Replica Email: contact@studioreplica.com

We aim to respond to all inquiries within two (2) business days.

20. Important Notice About Product Delivery

Please read this section carefully before placing your order.

Studio Replica delivers its products as high-resolution 3D modeling files sent by email to the address associated with your order. We do not ship physical figurines, packages, or any tangible item. Your purchase consists of a digital 3D model file that you can use as you wish, including, for example, printing it on your own 3D printer or having it printed by a third-party printing service.

This means specifically:

  • No physical shipment. There is no package, no tracking number, no delivery address required for the final product. Your shipping or billing address is only used for billing and tax-calculation purposes.
  • Digital delivery only. The final product is sent as a digital file (typically in standard 3D-modeling formats such as STL, OBJ, or equivalent, depending on your order). The exact file format will be confirmed at the preview stage.
  • No physical returns possible. Because nothing physical is shipped to you, no physical return is ever required or possible. All refund operations described in our Return and Refund Policy are entirely electronic.
  • You are responsible for printing. If you wish to obtain a physical figurine from the file we deliver, you are responsible for arranging the 3D printing service yourself. Studio Replica is not responsible for the quality, cost, or outcome of any third-party 3D printing service you choose to use.
  • File usage rules. As detailed in Section 8.2, the file is delivered for personal, non-commercial use only. Re-selling, redistributing, sublicensing, or commercially exploiting the file is not permitted without our prior written consent.
  • Compatibility and printing requirements. You are responsible for ensuring that you have access to the necessary software, hardware, or third-party printing services capable of opening, processing, and printing standard 3D model files. We provide our files in widely supported industry-standard formats but cannot guarantee compatibility with every possible setup.
  • No warranty regarding printed results. The quality of any physical figurine printed from our file depends on the printer, material, settings, and service used. Since we have no control over these factors, we cannot guarantee any specific printed result. Our responsibility is strictly limited to the quality and accuracy of the digital file we deliver.

By placing an order, you confirm that you understand and accept that your purchase is a digital 3D model file delivered by email, and not a physical figurine. This understanding is essential to the agreement between you and Studio Replica and constitutes a material element of these Terms.

Thank you for choosing Studio Replica. We are committed to delivering exceptional, hand-crafted custom work and to treating every customer with fairness, transparency, and respect throughout the entire process.