Terms of sale

Terms and Conditions of Sale

Studio Replica

1. Introduction and Purpose

Welcome to the Terms and Conditions of Sale (hereinafter "Sale Conditions") of Studio Replica. This document specifically governs all sales transactions concluded between Studio Replica and its customers through the website studioreplica.com (hereinafter the "Website").

While our Terms of Service govern your general use of the Website, these Sale Conditions are dedicated to the commercial relationship that arises whenever you place an order with us. They detail the formation of the sale contract, the rules surrounding pricing and payment, the production and delivery process, the warranties applicable to our products, and the rights and obligations of both parties in the context of a purchase.

These Sale Conditions are designed to be:

  • Transparent: every important rule is clearly explained, with no hidden terms.
  • Balanced: they protect both you, as the customer, and us, as the business.
  • Compliant: they comply with applicable Canadian law, including federal and provincial consumer protection legislation.
  • Practical: they are written in plain language whenever possible, even when addressing complex legal concepts.

By placing an order on our Website, you confirm that you have read, understood, and accepted these Sale Conditions in their entirety. If you do not agree with any part of these Sale Conditions, please do not place an order. We encourage you to read this document carefully before completing your purchase. If you have any question, please contact us at contact@studioreplica.com before placing your order.

These Sale Conditions operate alongside our Terms of Service, our Return and Refund Policy, our Privacy Policy, our Legal Notice, and our Contact and Company Information page. Together, these documents form the complete contractual framework between you and Studio Replica.

2. Definitions

For clarity throughout these Sale Conditions, the following terms shall have the meanings set out below:

  • "Studio Replica," "we," "us," "our," "Seller" refers to the business operating under the name Studio Replica, headquartered in Canada.
  • "Customer," "you," "your," "Buyer" refers to any natural person or legal entity who places an order with Studio Replica through the Website.
  • "Website" refers to the Studio Replica online store, including all associated subdomains and pages.
  • "Order" refers to any purchase made by a Customer through the Website.
  • "Product" refers to any custom item created by Studio Replica based on a Customer's Order, including the digital 3D model file that constitutes the deliverable.
  • "Preview" refers to the digital visualization sent to the Customer for approval before final production.
  • "Final Product" refers to the finalized 3D model file delivered to the Customer after preview approval.
  • "Order Confirmation" refers to the automated email sent to the Customer immediately after the Order is placed, confirming the receipt and details of the Order.
  • "Sale Contract" refers to the legally binding agreement between the Customer and Studio Replica that arises when an Order is placed and accepted.

3. Scope of Application

3.1 To whom these Sale Conditions apply

These Sale Conditions apply to all sales concluded between Studio Replica and any Customer through the Website. They apply regardless of the Customer's country of residence, although certain provisions may be specifically governed by local consumer protection law where mandatory (see Section 19).

3.2 To which products they apply

These Sale Conditions apply to all products offered for sale by Studio Replica, namely custom 3D figurines created from Customer-submitted photographs. As detailed in Section 20, the deliverable consists exclusively of a digital 3D model file delivered by email.

3.3 Acceptance of the Sale Conditions

Before completing the checkout process, you will be asked to explicitly accept these Sale Conditions, our Terms of Service, and our Privacy Policy. By checking the corresponding box and clicking the order confirmation button, you confirm:

  • That you have read and understood these Sale Conditions in their entirety.
  • That you accept them without reservation.
  • That you have the legal capacity to enter into a binding contract (see Section 4).
  • That you understand the nature of the product you are ordering, including the delivery mechanism described in Section 20.

3.4 Modifications to the Sale Conditions

We reserve the right to modify these Sale Conditions at any time. The version applicable to a specific Sale Contract is the version published on the Website at the moment the Order is confirmed. Any subsequent modification of the Sale Conditions does not retroactively affect previously concluded Sale Contracts, unless the new version is more favorable to the Customer or unless the Customer expressly accepts the new version.

4. Eligibility to Purchase

4.1 Age requirement

To place an Order on our Website, you must be at least eighteen (18) years of age, or the age of majority in your province or territory of residence (which is 19 in some Canadian provinces). If you are under the age of majority, you may only place an Order with the explicit consent and supervision of a parent or legal guardian, who agrees to be bound by these Sale Conditions on your behalf.

4.2 Legal capacity

By placing an Order, you confirm that you have full legal capacity to enter into a binding contract under the laws of your jurisdiction. If you are placing an Order on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Sale Conditions.

4.3 Identification information

You agree to provide accurate, current, and complete information when placing an Order, including but not limited to your full name, your billing address, your email address, and your valid payment method. You are responsible for any consequence arising from inaccurate, incomplete, or fraudulent information.

4.4 Refusal of sale

Studio Replica reserves the right to refuse any Order, in particular but not limited to the following situations:

  • Inability to verify the Customer's identity.
  • Suspicion of fraudulent activity.
  • Submission of content that violates our Terms of Service.
  • Previous breach of these Sale Conditions, Terms of Service, or other policies by the Customer.
  • Pricing errors on the Website (see Section 5.4).
  • Order requesting customization that exceeds the scope of our services.

Any refusal of sale will be communicated to the Customer by email, and any payment already collected will be refunded in full within a reasonable timeframe.

5. Pricing

5.1 Currency and tax treatment

All prices displayed on the Website are listed in Canadian dollars (CAD) unless otherwise specified. Prices may be displayed including or excluding applicable taxes, depending on the configuration of the Website at the time of your purchase. The total amount, including all applicable taxes, will always be clearly shown at the checkout stage before you confirm your Order.

5.2 Components of the price

The price of an Order is composed of the following elements:

  • The base price of the product, depending on the size, complexity, and customization options selected.
  • Any add-ons or upgrades chosen during the customization process (additional figures, accessories, premium finishes, etc.).
  • Applicable taxes (see Section 6), which depend on your province of residence in Canada or, for international customers, on the applicable digital goods tax regime in your country.
  • Any applicable promotional discount automatically deducted at checkout.

5.3 Price changes

We reserve the right to change our prices at any time without prior notice. However, the price displayed and confirmed at the moment you complete your checkout will always be the price applied to that specific Order, even if our prices change later. Any price change is applicable only to Orders placed after the change.

5.4 Pricing errors

In the unlikely event of an obvious pricing error on the Website (for example, a product displayed at a price that is clearly disproportionate to its value, due to a technical bug or human error), we reserve the right to cancel the affected Orders and issue a full refund, even after the Order has been confirmed. We will notify affected Customers promptly, explain the situation transparently, and offer the option of placing the Order again at the correct price.

A "manifest error" is interpreted as a price that any reasonable Customer would understand to be the result of a mistake, given the usual market prices for similar custom 3D modeling services.

5.5 Promotional offers and discounts

From time to time, we offer promotional discounts, first-time customer offers, seasonal sales, or coupon codes. These promotions are subject to specific terms communicated at the time of the offer, including:

  • Eligibility (new customers only, returning customers, specific products, etc.).
  • Expiration dates (some offers are valid for a limited time only).
  • Usage limits (one use per customer, one use per account, etc.).
  • Combination rules (some offers cannot be combined with other discounts).

We reserve the right to cancel or modify a promotion at our discretion in cases of suspected abuse, technical errors in the promotion configuration, or other legitimate business reasons. Promotional discounts apply only to the price of the product itself, not to any applicable tax.

5.6 Quoted prices for special requests

For custom requests that fall outside the standard configuration options on the Website (for example, very complex multi-figure scenes, large-format custom files, or commercial-license requests), we may provide a custom quote by email. Custom quotes are valid for a limited time, typically thirty (30) days from issuance, unless otherwise specified.

6. Applicable Taxes

6.1 Canadian customers

For Customers residing in Canada, applicable taxes are calculated and collected at checkout based on your billing address, in accordance with Canadian federal and provincial tax law. Depending on your province of residence, this may include:

  • GST (Goods and Services Tax) — 5%, applicable in provinces that do not have HST (Alberta, British Columbia, Manitoba, Saskatchewan, etc.).
  • HST (Harmonized Sales Tax) — combining federal and provincial taxes at the harmonized rate, applicable in Ontario (13%), New Brunswick (15%), Newfoundland and Labrador (15%), Nova Scotia (15%), and Prince Edward Island (15%). The rates may evolve over time in accordance with applicable tax legislation.
  • PST (Provincial Sales Tax) — applicable in addition to GST in British Columbia, Manitoba, and Saskatchewan, at the rates set by each province.
  • QST (Quebec Sales Tax) — 9.975%, applicable to Customers residing in Quebec, in addition to GST.

The applicable tax rate is determined automatically at checkout based on the latest information available. If the tax rate applied at checkout differs from the rate in effect at the time of the transaction, the Customer's only recourse is to contact us so we can review and correct the situation if necessary.

6.2 International customers

For Customers residing outside Canada, the applicable tax treatment depends on local legislation regarding digital goods and services. Many jurisdictions impose a digital sales tax, VAT, or equivalent regime on digital products delivered to local residents. Where applicable, this tax is calculated and collected at checkout based on your billing address.

6.3 Customer's tax obligations

The Customer is responsible for any additional tax, duty, or reporting obligation that may apply in their jurisdiction beyond what is collected at checkout. This is particularly relevant for business Customers who may need to report the transaction for accounting or tax purposes.

6.4 Tax receipts and invoices

Upon request, we can provide a detailed invoice including a breakdown of applicable taxes, our business identification information, and our tax registration numbers. To request a detailed invoice, please contact us at contact@studioreplica.com with your Order number.

7. Order Process

7.1 Browsing and product selection

You can browse our Website to discover our products, view examples of previous work, and explore the customization options available. Adding a product to your cart does not constitute an Order; it is simply a temporary reservation that you can modify or cancel at any time before checkout.

7.2 Customization

The personalized nature of our products requires you to provide specific inputs during the order process, including:

  • A photograph that will serve as the basis for the custom figurine.
  • Specific instructions regarding the pose, the clothing, the facial expression, the accessories, or any other detail relevant to the customization.
  • Selected options such as the size, the number of subjects, the level of detail, or any premium upgrade.

You are responsible for the quality and appropriateness of the photo and instructions you submit. As detailed in our Terms of Service (Section 7), you also warrant that you have the necessary rights to submit such content.

7.3 Checkout

Once you have completed your customization and reviewed your cart, you proceed to the checkout page, where you will be asked to provide:

  • Your contact information (full name, email address, telephone number if applicable).
  • Your billing address (for tax-calculation purposes; see Section 20 regarding the absence of physical shipping).
  • Your payment method (see Section 8).
  • Your explicit acceptance of these Sale Conditions, our Terms of Service, and our Privacy Policy.

7.4 Order confirmation

After you confirm your Order, you will receive an automated Order Confirmation email at the address you provided. This email contains:

  • A unique Order number that identifies your purchase.
  • A summary of the items ordered and the customization options selected.
  • The total amount paid, including taxes.
  • The expected production timeline.
  • A link to track your Order status.

We strongly recommend that you keep this email until your Order is fully completed. If you do not receive your Order Confirmation within thirty (30) minutes of placing your Order, please check your spam folder and contact us if the issue persists.

7.5 Formation of the Sale Contract

The Sale Contract between Studio Replica and the Customer is formed at the moment the Order Confirmation is sent. However, Studio Replica retains the right to refuse any Order for legitimate reasons (see Section 4.4) within a reasonable timeframe after receipt of the Order, in which case the Sale Contract is canceled and any payment is refunded in full.

7.6 Order modifications by the Customer

If you wish to modify your Order after placing it, please contact us as soon as possible at contact@studioreplica.com. We will do our best to accommodate your request, provided that production has not yet begun:

  • Before production starts: most modifications are possible at no additional cost (changing the photo, adjusting instructions, switching to a different customization option of equivalent price).
  • After production starts but before preview delivery: modifications may be limited or subject to a small revision fee, which will always be communicated and approved by you in advance.
  • After preview delivery: the revision process described in our Return and Refund Policy applies, including up to two free rounds of revisions.

8. Payment

8.1 Payment methods

We accept the payment methods displayed at the checkout page, which may include:

  • Major credit cards (Visa, Mastercard, American Express).
  • Digital wallets (Apple Pay, Google Pay, Shop Pay).
  • Other methods integrated through our payment processor (Shopify Payments, Stripe, PayPal, etc.).

The available payment methods may evolve over time. Studio Replica does not directly store your payment card details. All payments are processed through secure, PCI-compliant third-party payment processors.

8.2 Timing of payment

Payment is required at the time of Order placement, before production begins. Studio Replica does not offer deferred-payment arrangements, financing, or installment plans, except where explicitly offered through a partner service (such as Shop Pay Installments, Klarna, or equivalent), in which case the partner's own terms apply.

8.3 Authorization and capture

When you submit your Order, your payment method is authorized for the full amount of the Order. The amount is captured (actually debited) at the same time or shortly after, depending on the payment processor.

8.4 Failed payments

If your payment fails for any reason (insufficient funds, expired card, fraud detection block, etc.), your Order will not be confirmed and we will not begin production. We will notify you by email and invite you to retry payment using a different method.

8.5 Currency conversion

If your card or payment method operates in a currency other than CAD, your bank or card issuer may apply a currency conversion fee. Studio Replica has no control over these fees and is not responsible for any difference between the price displayed at checkout and the final amount charged by your bank.

8.6 Payment security

We take payment security extremely seriously. All payment-related communications use secure HTTPS encryption, and our payment processors are certified to the highest industry standards. We will never ask you to send your full credit card number, your CVV, or any other sensitive financial credential by email, WhatsApp, or any other communication channel.

8.7 Chargebacks

If you have a concern with your Order, we strongly encourage you to contact us directly first, rather than initiating a chargeback through your card issuer. In our experience, the vast majority of customer concerns can be resolved quickly and amicably through direct communication.

If a chargeback is initiated without prior contact with us, we reserve the right to:

  • Dispute the chargeback with full documentation of our communication efforts, the Sale Contract, and these Sale Conditions.
  • Refuse future Orders from the Customer concerned.
  • Pursue any remedy available under applicable law in case of demonstrated chargeback abuse.

9. Production and Preview Process

9.1 Standard timeline

Our standard production timeline is five (5) business days from the time you place your Order to the moment we send you your preview. This timeline may occasionally extend during high-volume periods (typically holiday seasons or promotional events), in which case we will notify you by email and provide an updated estimate.

9.2 The Preview approval system

Once we have completed the initial production work, we will send you a digital Preview of your custom figurine at the email address associated with your Order. The Preview is a high-quality visualization that shows you how the final 3D model will look.

This Preview approval step is the cornerstone of our customer protection promise: you never commit to a final product without first seeing it.

9.3 Customer options after receiving the Preview

After receiving your Preview, you have three options:

  1. Approve the Preview: confirm that the Preview meets your expectations and authorize us to proceed with final production. You can approve by replying directly to the Preview email or by using the approval link, if applicable.
  2. Request revisions: ask for adjustments to the Preview. We offer up to two (2) rounds of revisions free of charge for reasonable changes. Further details are provided in our Return and Refund Policy.
  3. Request a full refund: if you are not satisfied with the Preview, you are entitled to a full refund of the amount paid, with no questions asked. This right applies for seven (7) calendar days from the moment we send the Preview to you. Detailed conditions are set out in our Return and Refund Policy.

9.4 Implicit approval

If you do not respond to the Preview email within fourteen (14) calendar days, and despite at least one follow-up reminder from us, we will assume the Preview is approved and proceed with final production. This rule exists to allow us to manage our production queue fairly for all Customers.

9.5 Final production

Once the Preview is approved (explicitly or implicitly), we proceed with finalizing the 3D model file. Final production typically takes up to seventy-two (72) hours from the moment of approval. The Final Product is then delivered to the email address associated with your Order.

9.6 Delay notification

If we anticipate a significant delay beyond our standard timelines, we will notify you by email as soon as possible and provide an updated estimated delivery date. As detailed in our Return and Refund Policy, if we fail to deliver your Preview within thirty (30) days of the originally promised date, you are entitled to cancel your Order and receive a full refund within fifteen (15) days of your cancellation notice.

10. Delivery

10.1 Delivery method

The Final Product is delivered exclusively by email, to the address associated with your Order. The full nature of this delivery method is detailed in Section 20 of these Sale Conditions, which we strongly encourage you to read.

10.2 Delivery confirmation

Upon delivery, you will receive a confirmation email containing the Final Product file (typically as a downloadable link or attachment) along with a brief explanation of how to use the file. You should download and save the file to a secure location for your own records.

10.3 Customer's responsibilities regarding email delivery

You are responsible for:

  • Providing a valid, accessible email address at the time of Order.
  • Checking your spam, junk, and promotions folders if you do not see our emails.
  • Ensuring that emails from our domain are not blocked by your email provider.
  • Notifying us promptly if you have changed email addresses after placing your Order.

We are not responsible for delivery failures caused by an invalid, blocked, or full email inbox you provided, although we will always make reasonable efforts to reach you through alternative means if our initial email is undeliverable.

10.4 File availability

After delivery, the Final Product file remains available for re-download for a limited period, typically thirty (30) days from the original delivery. After this period, we strongly recommend that you have your own backup of the file. We are not obligated to provide indefinite access to delivered files, although we may, at our discretion, restore access on a case-by-case basis.

10.5 No physical shipping

As detailed in Section 20, no physical figurine, package, or tangible item is shipped to the Customer. There is no shipping fee, no tracking number, and no shipping carrier involved in the delivery of our products.

11. Right of Cancellation and Refund

11.1 Cancellation rights summary

The right to cancel an Order and obtain a refund depends on the stage your Order has reached. The full conditions are detailed in our Return and Refund Policy, which is an integral part of the contractual framework between you and Studio Replica.

In summary:

  • Before Preview production begins: full refund.
  • Within 7 days after Preview is sent: full refund, no questions asked.
  • After Preview approval but before final production: partial refund (deducting up to 30% for work already performed).
  • After final production starts: no refund, except for defects.
  • After final delivery: no refund, except for defects (see Section 12).

11.2 Refunds for late delivery

In accordance with Canadian consumer protection legislation, if we fail to deliver your Preview within thirty (30) days of the originally promised delivery date — or within thirty (30) days of your Order date if no specific date was promised — and we have not provided a reasonable, communicated delay update, you are entitled to cancel your Order and receive a full refund within fifteen (15) days of your cancellation notice.

11.3 No statutory right of withdrawal for custom goods

Under most Canadian provincial consumer protection laws, custom-made goods and personalized products are typically excluded from the general right of withdrawal that applies to standard online purchases. Our products fall within this category, as each item is uniquely produced based on your specific photo and instructions.

However, Studio Replica voluntarily offers, through our Preview approval system, a customer protection that is more favorable than what the law requires: an unconditional right to a full refund for seven (7) days after the Preview is sent. This is one of the most generous protections in the custom-products industry and reflects our commitment to customer satisfaction.

11.4 How to request a cancellation or refund

To request a cancellation or refund, please send an email to contact@studioreplica.com with your Order number, your full name, and a brief description of your request. We will acknowledge your request within two (2) business days and provide a substantive response within five (5) business days.

Refunds are issued to the original payment method used for the purchase. The funds will typically appear in your account within 5 to 10 business days, depending on your bank or card issuer.

12. Warranties and Conformity

12.1 Warranty of conformity

We warrant that the Final Product you receive will conform to the Preview you explicitly or implicitly approved. If the Final Product contains a clear defect or non-conformity that was not present in the approved Preview — for example, a corrupted file, a missing element that was visible in the approved Preview, or a technical issue rendering the product unusable — we will, at our discretion and in consultation with you, offer one of the following remedies:

  • A corrected version of the Product, delivered free of charge.
  • A partial refund proportional to the defect.
  • A full refund if the defect cannot be corrected.

You must report any defect to us within fourteen (14) calendar days of receiving the Final Product, with supporting evidence (screenshots, file diagnostics, etc.) where possible.

12.2 Implied legal warranties

In addition to our voluntary warranty above, your Order is covered by any implied warranty mandated by applicable Canadian consumer protection law and Sale of Goods legislation. Implied warranties include, among others:

  • The warranty that the Product corresponds to its description.
  • The warranty that the Product is fit for its intended use.
  • The warranty against hidden defects.

These implied warranties cannot be waived or excluded by contract, except where explicitly permitted by applicable law.

12.3 What is not covered by our warranties

The following situations are not considered defects and do not entitle the Customer to a remedy under these warranties:

  • Stylistic preferences that differ from the approved Preview but were visible in it.
  • Aspects of the Final Product that were explicitly described in the product page or in the Preview.
  • Quality limitations resulting from a poor-quality photo submitted by the Customer.
  • Personal taste changes after Preview approval.
  • The quality of any physical figurine printed from our file using a third-party 3D printing service (see Section 20).

To minimize the risk of dissatisfaction, please review your Preview carefully before approving it and use our free revision process if needed.

13. Transfer of Risk and Ownership

13.1 Transfer of risk

Since our products are delivered exclusively by email and have no physical existence, the traditional concept of "transfer of risk" associated with physical goods is largely inapplicable. The risk of loss or damage during shipping does not exist.

However, after delivery, the risk of file loss (accidental deletion, hardware failure on your side, etc.) becomes the Customer's responsibility. We strongly recommend that you create your own backup of the Final Product file as soon as you receive it.

13.2 Transfer of usage rights

Ownership of the intellectual property rights in the Final Product file remains with Studio Replica, as detailed in our Terms of Service. What is transferred to the Customer is a non-exclusive, non-transferable, perpetual license to use the file for personal, non-commercial purposes, as detailed in Section 8.2 of our Terms of Service.

The transfer of this license takes effect at the moment of Final Product delivery, conditional upon full payment having been received.

13.3 No transfer until full payment

If, for any reason, payment for an Order is not actually received (failed payment, chargeback, etc.), no license is transferred to the Customer, and any use of the file by the Customer would constitute infringement of our intellectual property rights.

14. Limitation of Liability

14.1 Total liability cap

To the maximum extent permitted by applicable Canadian law, the total liability of Studio Replica arising out of or related to a specific Order shall not exceed the total amount actually paid by the Customer for that specific Order.

14.2 Excluded damages

In no event shall Studio Replica be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Lost profits or business opportunities.
  • Lost data or digital files (where the Customer failed to maintain a backup).
  • Emotional distress or reputational harm.
  • Damages resulting from third-party 3D printing services used by the Customer.
  • Damages resulting from the Customer's failure to comply with these Sale Conditions, our Terms of Service, or applicable law.

14.3 Exception for consumer rights

Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable Canadian consumer protection laws. Your statutory rights as a consumer remain unaffected.

14.4 Force majeure

Studio Replica shall not be held liable for any failure or delay in performing its obligations under these Sale Conditions when such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet outages, third-party service failures, cyberattacks, or other events of force majeure.

In the event of force majeure, we will notify affected Customers as soon as reasonably possible, explain the situation transparently, and offer reasonable alternatives, including refunds where appropriate.

15. Customer-Submitted Content and Intellectual Property

15.1 Customer warranties

By submitting a photograph or any other content as part of your Order, you warrant that:

  • You are the rightful owner of the content, or you have obtained all necessary permissions and authorizations.
  • The content does not infringe on the intellectual property rights, privacy rights, image rights, or any other right of any third party.
  • If the photograph depicts a person other than yourself, that person has given their explicit, informed consent.
  • For minors depicted in a photograph, you have obtained the explicit consent of a parent or legal guardian.

15.2 Prohibited content

You agree not to submit content that is sexually explicit, violent, hateful, illegal, or otherwise inappropriate, as detailed in our Terms of Service (Section 7.3). We reserve the right to refuse any Order containing such content.

15.3 License granted to Studio Replica

By submitting content to us, you grant Studio Replica a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and process your content solely for the purpose of fulfilling your Order. This license terminates automatically upon completion of your Order, except for archived copies retained for record-keeping purposes.

15.4 Indemnification

You agree to indemnify and hold harmless Studio Replica against any claim, demand, lawsuit, damage, or expense (including reasonable legal fees) arising out of or related to content you submit in violation of these Sale Conditions, particularly in cases of intellectual property infringement or unauthorized use of a third party's likeness.

15.5 Studio Replica's intellectual property in the Final Product

The Final Product file we create remains our intellectual property, even after delivery. The Customer receives a license to use the file as detailed in Section 13.2 and in Section 8.2 of our Terms of Service. Reselling, redistributing, sublicensing, or commercially exploiting the file requires a separate written agreement.

16. Data Protection

The processing of your personal data in the context of a Sale Contract is governed by our Privacy Policy, which forms an integral part of the contractual framework between you and Studio Replica.

By placing an Order, you acknowledge that you have read, understood, and accepted our Privacy Policy. We comply with applicable Canadian privacy legislation, including:

  • The federal Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Quebec's Law 25 (the Act respecting the protection of personal information in the private sector), where applicable.
  • Other applicable provincial or territorial privacy legislation.

You retain the right to access, correct, and request deletion of your personal data, subject to certain legal and operational limitations. For more details, please refer to our Privacy Policy.

17. Commercial Communications

17.1 Transactional emails

By placing an Order, you consent to receive transactional emails related to that specific Order, including but not limited to:

  • The Order Confirmation.
  • Preview delivery and revision communications.
  • Final Product delivery.
  • Refund notifications, if applicable.
  • Customer-support communications.

These transactional emails are essential to the performance of the Sale Contract and cannot be opted out of without canceling your Order.

17.2 Marketing communications and CASL compliance

We comply with Canada's Anti-Spam Legislation (CASL). We only send marketing communications (newsletters, promotional emails, etc.) to Customers who have given us their express or implied consent.

Every marketing communication includes a clear unsubscribe mechanism, which we process within ten (10) business days. Unsubscribing from marketing communications does not affect transactional emails, which remain necessary for the performance of the Sale Contract.

18. Termination

18.1 Termination by the Customer

The Customer may terminate the Sale Contract under the conditions described in our Return and Refund Policy and in Section 11 of these Sale Conditions. In particular:

  • Before Preview production begins: termination by simple notification, with full refund.
  • Within seven (7) days after the Preview is sent: unconditional right of termination, with full refund.
  • After Preview approval but before final production: partial refund, as detailed in our Return and Refund Policy.

18.2 Termination by Studio Replica

Studio Replica reserves the right to terminate the Sale Contract in the following circumstances:

  • The Customer has violated these Sale Conditions, our Terms of Service, or other applicable policies.
  • The Customer has submitted prohibited content (see Section 15.2).
  • Fraudulent activity is suspected.
  • The Customer has failed to respond to our communications within a reasonable timeframe (see Section 9.4 on implicit Preview approval).
  • An event of force majeure makes performance of the Sale Contract impossible.

In the event of termination by Studio Replica due to a Customer breach, we may retain a reasonable portion of the amount paid to compensate for work already performed and costs incurred. In the event of termination due to force majeure or our own decision (not caused by a Customer breach), the Customer is entitled to a full refund.

18.3 Effect of termination

Upon termination of the Sale Contract, the parties are released from their respective obligations under that contract, except for:

  • The obligation to pay any amount that has accrued and remains due.
  • The intellectual property provisions, which survive termination.
  • The indemnification obligations, which survive termination.
  • The limitation of liability provisions, which survive termination.
  • Any other provision that, by its nature, is intended to survive termination.

19. Applicable Law and Dispute Resolution

19.1 Governing law

These Sale Conditions are governed by and construed in accordance with the laws of Canada and the applicable laws of the province or territory in which the Customer resides for matters related to consumer protection.

For matters not covered by provincial consumer protection laws, the laws of Canada apply.

19.2 Mandatory consumer protection

Nothing in these Sale Conditions derogates from any mandatory protection granted to the Customer by applicable consumer protection legislation. Where a provision of these Sale Conditions is less favorable to the Customer than what mandatory law provides, the mandatory legal protection prevails.

Quebec residents benefit from additional protections under the Quebec Consumer Protection Act, and the most favorable interpretation for the Quebec consumer always prevails in case of conflict.

19.3 Informal dispute resolution

Before initiating any formal dispute resolution procedure, you agree to first contact us at contact@studioreplica.com with a clear description of your concern. We commit to engaging in good-faith discussions to resolve your concern within a reasonable time, typically thirty (30) days.

The vast majority of disputes can be resolved quickly and amicably through direct communication.

19.4 Formal dispute resolution

If informal resolution does not succeed, you have the following options under Canadian law:

  • File a complaint with the consumer protection office of your province or territory.
  • Initiate a credit card chargeback through your card issuer (generally within 120 days from the transaction date).
  • Pursue resolution through your provincial small claims court system.
  • Contact the Office of Consumer Affairs (Canada) for general guidance.

19.5 Language of the Sale Contract

You may conclude a Sale Contract in English or in French, depending on the language used during the checkout process. For Customers residing in Quebec, the Sale Contract is offered in French, in accordance with applicable provincial legislation. The version of the Sale Conditions in the language of the contract prevails in case of conflict with any translation.

20. Important Notice About Product Delivery

Please read this section carefully before placing your Order or interpreting any reference to "delivery," "shipping," or "production" elsewhere in these Sale Conditions.

Studio Replica delivers its products as high-resolution 3D modeling files sent by email to the address associated with your Order. We do not ship physical figurines, packages, or any tangible item. Your purchase consists of a digital 3D model file that you can use as you wish, including, for example, printing it on your own 3D printer or having it printed by a third-party printing service.

This means specifically:

  • No physical shipment. There is no package, no tracking number, and no physical delivery address required to receive your Final Product. Your shipping or billing address is collected only for billing, tax-calculation, and identity-verification purposes.
  • No shipping costs. Since nothing is shipped physically, there are no shipping fees, no handling fees, and no insurance fees. The price displayed at checkout includes only the price of the Product itself and applicable taxes.
  • No customs, no duties. Since nothing crosses any border physically, there are no customs duties, import taxes, or international shipping fees to anticipate. The only taxes that apply are those legally collected on digital goods in your jurisdiction.
  • No warehouse, no storefront, no pickup location. The postal address listed in our Legal Notice and on our Contact and Company Information page is provided strictly for formal correspondence and business identification purposes. It is not a warehouse, a shop, a showroom, or a pickup location. Walk-in visits are not available and no appointment can be scheduled at that address.
  • No shipping tracking inquiries. Since nothing is shipped physically, please do not contact us asking for a shipping tracking number, a courier name, or an estimated delivery date based on a physical address. Your "delivery" is the email containing your Final Product file, sent to the email address you provided at checkout.
  • Digital delivery only. The Final Product is sent as a digital file (typically in standard 3D-modeling formats such as STL, OBJ, or equivalent, depending on your Order). The exact file format will be confirmed at the Preview stage.
  • No physical returns possible. Because nothing physical is shipped to you, no physical return is ever required or possible. All refund operations described in our Return and Refund Policy are entirely electronic.
  • You are responsible for printing. If you wish to obtain a physical figurine from the file we deliver, you are responsible for arranging the 3D printing service yourself. Studio Replica is not responsible for the quality, cost, timing, or outcome of any third-party 3D printing service you choose to use.
  • No warranty regarding printed results. The quality of any physical figurine printed from our file depends on the printer, material, settings, and service used. Since we have no control over these factors, we cannot guarantee any specific printed result. Our responsibility is strictly limited to the quality and accuracy of the digital file we deliver.
  • Compatibility and printing requirements. You are responsible for ensuring that you have access to the necessary software, hardware, or third-party printing services capable of opening, processing, and printing standard 3D model files. We provide our files in widely supported industry-standard formats but cannot guarantee compatibility with every possible setup.
  • File usage rules. As detailed in our Terms of Service, the file is delivered for personal, non-commercial use only. Reselling, redistributing, sublicensing, or commercially exploiting the file is not permitted without our prior written consent.

By placing an Order, you confirm that you understand and accept that your purchase is a digital 3D model file delivered by email, and not a physical figurine. This understanding is a material element of the Sale Contract between you and Studio Replica.

Thank you for taking the time to read our Sale Conditions. We believe that clear, fair, and balanced commercial terms are the foundation of a trusted relationship between a business and its customers. We are committed to upholding these standards in every Order we fulfill.

— The Studio Replica Team